| Details |
CRMT_IC_MDB_AGENT_MDL-CCID table field - Interaction Center ID
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Description: Interaction Center ID
Field Name: CCID
Data Element: CRMT_IC_MDB_CCID
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-ID table field - Agent ID
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Description: Agent ID
Field Name: ID
Data Element: CRMT_IC_MDB_AGENTID
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-NAME table field - Agent Name
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Description: Agent Name
Field Name: NAME
Data Element: CRMT_IC_MDB_AGENTNAME
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-QUEUE_ID table field - Agent-Specific Information Received from Interaction Center
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Description: Agent-Specific Information Received from Interaction Center
Field Name: QUEUE_ID
Data Element: CRMT_IC_MDB_QUEUEID
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-QUEUENAME table field - Queue Name
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Description: Queue Name
Field Name: QUEUENAME
Data Element: CRMT_IC_MDB_QUEUENAME
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-STATUSICON table field - Status Icon
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Description: Status Icon
Field Name: STATUSICON
Data Element: CRMT_IC_MDB_STATUSICON
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-STATUS_TOOLTIP table field - Tooltip
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Description: Tooltip
Field Name: STATUS_TOOLTIP
Data Element: CRMT_IC_MDB_TOOLTIP
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-STATUSTIME table field - The length of time an agent is in the current state.
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Description: The length of time an agent is in the current state.
Field Name: STATUSTIME
Data Element: CRMT_IC_MDB_STATUSTIME
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-KEYFIGURES table field -
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Description:
Field Name: KEYFIGURES
Data Element: CRMT_IC_MDB_AGENTKFT_MDL
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-KF_TOOLTIP table field - Tooltip
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Description: Tooltip
Field Name: KF_TOOLTIP
Data Element: CRMT_IC_MDB_TOOLTIP
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-CHANNEL_ID table field - Agent-Specific Information Received from Interaction Center
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Description: Agent-Specific Information Received from Interaction Center
Field Name: CHANNEL_ID
Data Element: CRMT_IC_MDB_CHANNELID
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-CHANNEL_DESCRIPTION table field - Agent-Specific Information Received from Interaction Center
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Description: Agent-Specific Information Received from Interaction Center
Field Name: CHANNEL_DESCRIPTION
Data Element: CRMT_IC_MDB_CHANNELDESC
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-ITEMPS_ID table field - Agent-Specific Information Received from Interaction Center
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Description: Agent-Specific Information Received from Interaction Center
Field Name: ITEMPS_ID
Data Element: CRMT_IC_MDB_ITEMPSID
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-ITEMPS_DESCRIPTION table field - Agent-Specific Information Received from Interaction Center
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Description: Agent-Specific Information Received from Interaction Center
Field Name: ITEMPS_DESCRIPTION
Data Element: CRMT_IC_MDB_ITEMPSDESC
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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CRMT_IC_MDB_AGENT_MDL-ALERT table field - Boolean Value to Determine If This Key Figure Has an Alert
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Description: Boolean Value to Determine If This Key Figure Has an Alert
Field Name: ALERT
Data Element: CRMT_IC_MDB_KFALERT
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:
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