| Details |
CRMT_EMWB_IL_EMAIL_ATTR-MANDT table field - Client
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Description: Client
Field Name: MANDT
Data Element: MANDT
Data Type:
length (Dec): 0(0)
Check table: *
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
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SHLP Field:
ConvExit:
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CRMT_EMWB_IL_EMAIL_ATTR-CON_ID table field - E-Mail ID for E-Mail Response Management System (ERMS)
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Description: E-Mail ID for E-Mail Response Management System (ERMS)
Field Name: CON_ID
Data Element: CRMT_ERMS_CONNECTION_ID
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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ConvExit:
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CRMT_EMWB_IL_EMAIL_ATTR-CON_DIRECT table field - Connection Direction
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Description: Connection Direction
Field Name: CON_DIRECT
Data Element: CRMT_ERMS_CONNECTION_DIR
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-EXT_ADDR table field - Address
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Description: Address
Field Name: EXT_ADDR
Data Element: CRMT_ERMS_ADDRESS
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-INT_ADDR table field - Address
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Description: Address
Field Name: INT_ADDR
Data Element: CRMT_ERMS_ADDRESS
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-START_TMSP table field - UTC Timestamp (YYYYMMDDhhmmss)
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Description: UTC Timestamp (YYYYMMDDhhmmss)
Field Name: START_TMSP
Data Element: CRMT_ERMS_TIMESTAMP
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-CREATE_ON table field - Created On Date
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Description: Created On Date
Field Name: CREATE_ON
Data Element: CRMT_ERMS_CREATED_ON
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-CHANGE_ON table field - Last Changed On
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Description: Last Changed On
Field Name: CHANGE_ON
Data Element: CRMT_ERMS_CHANGED_ON
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-STATUS table field - E-Mail Status
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Description: E-Mail Status
Field Name: STATUS
Data Element: CRMT_ERMS_STATUS
Data Type:
length (Dec): 0(0)
Check table: *
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-ORG_UNIT table field - Organizational Unit
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Description: Organizational Unit
Field Name: ORG_UNIT
Data Element: CRMT_ERMS_ORG
Data Type:
length (Dec): 0(0)
Check table: *
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-HANDLING_TIME table field - Duration
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Description: Duration
Field Name: HANDLING_TIME
Data Element: CRMT_ERMS_DURATION
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-RESPONSE_TIME table field - Duration
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Description: Duration
Field Name: RESPONSE_TIME
Data Element: CRMT_ERMS_DURATION
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-IN_SL table field - In Service Level
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Description: In Service Level
Field Name: IN_SL
Data Element: CRMT_ERMS_IN_SL
Data Type:
length (Dec): 0(0)
Check table:
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CRMT_EMWB_IL_EMAIL_ATTR-WEBFORM_ID table field - Web Form ID
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Description: Web Form ID
Field Name: WEBFORM_ID
Data Element: CRMT_ERMS_WEBFORM_ID
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-EMAIL_TYPE table field - Communication Type
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Description: Communication Type
Field Name: EMAIL_TYPE
Data Element: CRMT_ERMS_COMMUNICATION_TYPE
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-FINAL table field - Final
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Description: Final
Field Name: FINAL
Data Element: CRMT_ERMS_FINAL
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-BW_EXTRACT table field - BW Extraction Flag
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Description: BW Extraction Flag
Field Name: BW_EXTRACT
Data Element: CRMT_ERMS_EXTRACT
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-WORKITEM_ID table field - Work item ID
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Description: Work item ID
Field Name: WORKITEM_ID
Data Element: SWW_WIID
Data Type:
length (Dec): 0(0)
Check table: *
Conversion Routine:
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MemoryID: WID
AppClass:
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ConvExit:
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CRMT_EMWB_IL_EMAIL_ATTR-ESCALATION_TYPE table field - Escalation Type
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Description: Escalation Type
Field Name: ESCALATION_TYPE
Data Element: CRMT_ERMS_ESCAL_TYPE
Data Type:
length (Dec): 0(0)
Check table:
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CRMT_EMWB_IL_EMAIL_ATTR-ESCALATION_TIME table field - Escalation Time
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Description: Escalation Time
Field Name: ESCALATION_TIME
Data Element: CRMT_ERMS_ESCAL_TIME
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-ESC_TIME_IN_HRS table field - Escalation Time stamp (hours since Jan, 01 00:00)
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Description: Escalation Time stamp (hours since Jan, 01 00:00)
Field Name: ESC_TIME_IN_HRS
Data Element: CRMT_ERMS_ESC_TIME_HRS_2000
Data Type:
length (Dec): 0(0)
Check table:
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CRMT_EMWB_IL_EMAIL_ATTR-RESP_AGENT table field - Responsible Agent
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Description: Responsible Agent
Field Name: RESP_AGENT
Data Element: CRMT_ERMS_AGENT
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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ConvExit:
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CRMT_EMWB_IL_EMAIL_ATTR-CMS_ID table field - Interaction Center ID
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Description: Interaction Center ID
Field Name: CMS_ID
Data Element: CRMT_IC_MDB_CCID
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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ConvExit:
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CRMT_EMWB_IL_EMAIL_ATTR-TOBE_DELETED table field - To Be Deleted
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Description: To Be Deleted
Field Name: TOBE_DELETED
Data Element: CRMT_ERMS_DELETE
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-DESCRIPTION table field - E-Mail Subject Line or Attachment Name
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Description: E-Mail Subject Line or Attachment Name
Field Name: DESCRIPTION
Data Element: CRM_ERMS_SUBJECT
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-STATUS_DESCR table field - Description of E-Mail Status
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Description: Description of E-Mail Status
Field Name: STATUS_DESCR
Data Element: CRMT_ERMS_STATUS_TEXT
Data Type:
length (Dec): 0(0)
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CRMT_EMWB_IL_EMAIL_ATTR-CASE_TICKET_NUMBER table field - Case or Ticket Number
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Description: Case or Ticket Number
Field Name: CASE_TICKET_NUMBER
Data Element: CRMT_ERMS_CORT_NUM
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-FORWARD_TO table field - Forward
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Description: Forward
Field Name: FORWARD_TO
Data Element: CRMT_ERMS_FORWARD
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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ConvExit:
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CRMT_EMWB_IL_EMAIL_ATTR-CC_TO table field - CC E-Mail
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Description: CC E-Mail
Field Name: CC_TO
Data Element: CRMT_ERMS_CC_TO
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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CRMT_EMWB_IL_EMAIL_ATTR-RESP_AGENT_USER table field - Responsible Agent User ID
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Description: Responsible Agent User ID
Field Name: RESP_AGENT_USER
Data Element: CRMT_ERMS_UNAME
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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ConvExit:
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CRMT_EMWB_IL_EMAIL_ATTR-ESCALATION_DESC table field - Character field of length 40
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Description: Character field of length 40
Field Name: ESCALATION_DESC
Data Element: CHAR40
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
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ConvExit:
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